{"xsrfToken":"f44171365b9204a9e8309e1485a33644446c5621_lout","branding":{"id":"1","key":"cs","name":"cosmedcloud Help Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/4","theme":{"headerBGColor":"#619df2","headerLinkColor":"#292929","headerLinkHoverColor":"#3f5e8c","headerLinkHoverBGColor":"#3f5e8c","headerBadgeColor":"#3f5e8c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/71512047-fed9-495a-be41-44562370591f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZWYzNWFhOC1lYmEwLTQ1ZmEtOTFmMC1kMjczOWFiNzliOTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjcxNTEyMDQ3LWZlZDktNDk1YS1iZTQxLTQ0NTYyMzcwNTkxZiI6WyJyZWFkIl19LCJleHAiOjE3NDY3NTUyOTYsIm5iZiI6MTc0Njc1NDY5Nn0.sdA0Shbn2l4s00AHqoM2C05BZ2oIh5Dc4mhadwjV1OI&client=3ef35aa8-eba0-45fa-91f0-d2739ab79b90&mode=fit","logoId":"71512047-fed9-495a-be41-44562370591f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the cosmedcloud Help Centre","sharedPortalName":"cosmedcloud","userInitialAnnouncementHeader":"Need Additional Help?","userInitialAnnouncementMessageWiki":"<p>Raise a <a href=\"https://vitagroup.atlassian.net/servicedesk/customer/portal/1/group/-1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Support Ticket</a> if you need help from our support team.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the cosmedcloud Help Centre","sharedPortalName":"cosmedcloud","announcementHeader":"Need Additional Help?","announcementMessage":"Raise a [Support Ticket|https://vitagroup.atlassian.net/servicedesk/customer/portal/1/group/-1] if you need help from our support team.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4a9ff9","helpCenterTitleColor":"#fbfbfb","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cs","projectId":15924,"serviceDeskId":1,"name":"cosmedcloud Help Desk","description":"<p>Welcome to the cosmedcloud help desk. Below you can find helpful documentation on the platform or raise a request if you need further assistance.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"35","name":"Account Administration","descriptionHtml":"","callToAction":"Account Administration","introHtml":"<p>I need help with my account settings or configuration</p>","icon":15803,"iconUrl":"https://vitagroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15803","groups":[1],"key":""},{"id":"27","name":"Analytics & Reporting","descriptionHtml":"","callToAction":"Analytics & Reporting","introHtml":"<p>I have found an issue with or need help creating, editing or updating a report</p>","icon":15844,"iconUrl":"https://vitagroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15844","groups":[1],"key":""},{"id":"25","name":"Fix a Billing Mistake","descriptionHtml":"<p>Before submitting a billing related issue ensure you contacted and discussed the issue with your clinic administrator. cosmedcloud staff will <b>not</b> create, edit or update payments on your behalf.</p>","callToAction":"Fix a Billing Mistake","introHtml":"<p>I made a mistake when Invoicing, creating a Payment or Medicare billing which I need help resolving</p>","icon":15830,"iconUrl":"https://vitagroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15830","groups":[1],"key":""},{"id":"21","name":"I have a feature idea","descriptionHtml":"","callToAction":"I have a feature idea","introHtml":"<p>I have a new idea for cosmedcloud</p>","icon":15832,"iconUrl":"https://vitagroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15832","groups":[1],"key":""},{"id":"34","name":"I need help with a question or problem","descriptionHtml":"","callToAction":"I need help with a question or problem","introHtml":"<p>I have a question about cosmedcloud</p>","icon":15825,"iconUrl":"https://vitagroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15825","groups":[1],"key":""},{"id":"28","name":"User Management","descriptionHtml":"<p>cosmedcloud will only make changes to user accounts if requested by Account Administrators. If your issue regards platform security please submit a <a href=\"https://vitagroup.atlassian.net/servicedesk/customer/portal/1/group/1/create/15\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">critical incident ticket</a> or contact the support team directly on 1300 475 108</p>","callToAction":"User Management","introHtml":"<p>I need assistance with users at my clinic</p>","icon":15833,"iconUrl":"https://vitagroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15833","groups":[1],"key":""},{"id":"36","name":"Chat Bot Request","descriptionHtml":"","callToAction":"Chat Bot Request","introHtml":"","icon":15987,"iconUrl":"https://vitagroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15987","groups":[],"key":""},{"id":"15","name":"Critical Incident or Issue","descriptionHtml":"<p>Critical incidents are those that <b>directly impact generating revenue</b>, clinic operations, clients or security. It is important you correctly assess the nature of your case before submitting a critical ticket. Please read <a href=\"https://vitagroup.atlassian.net/servicedesk/customer/portal/1/article/732561470\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this article</a> that details the procedure when contacting cosmedcloud. If your issue cannot wait our response directly contact the support team on 1300 475 108.</p>","callToAction":"Critical Incident or Issue","introHtml":"<p>There is an incident at my clinic that requires immediate assistance</p>","icon":15842,"iconUrl":"https://vitagroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15842","groups":[],"key":""},{"id":"22","name":"Data Upload","descriptionHtml":"","callToAction":"Data Upload","introHtml":"<p>Do you have a large amount of data that needs to be uploaded into your Cosmedcloud environment?</p>","icon":15807,"iconUrl":"https://vitagroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15807","groups":[],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":15826,"iconUrl":"https://vitagroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15826","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"}],"orderMapping":{"1":[25,28,35,27,21,34],"5":[15],"4":[15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a6b45e80-ca49-3c34-9df9-ad2fa717c06d","appLinkName":"System Confluence","appLinkUrl":"https://vitagroup.atlassian.net/wiki","spaceKey":"CS","spaceName":"Cosmedcloud Support","spaceUrl":"https://vitagroup.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://vitagroup.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"Password or PIN Reset?","userLanguageMessageWiki":"<p><a href=\"https://clinic.cosmedcloud.com/manage-account/ResetPassword\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Click here</a> if you need to reset your cosmedcloud Password or PIN.</p>","defaultLanguageHeader":"Password or PIN Reset?","defaultLanguageMessage":"[Click here|https://clinic.cosmedcloud.com/manage-account/ResetPassword] if you need to reset your cosmedcloud Password or PIN.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZWYzNWFhOC1lYmEwLTQ1ZmEtOTFmMC1kMjczOWFiNzliOTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE1OTI0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY3NTU4OTYsIm5iZiI6MTc0Njc1NDY5Nn0.F7lF3OdebHBUhyWHQMKTX8NuJJQ1dTKbGZGzt6M5h4s","targetCollection":"upload-project-15924","endpointUrl":"https://api.media.atlassian.com","clientId":"3ef35aa8-eba0-45fa-91f0-d2739ab79b90","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"4b8a1f73-9f3e-440d-85cf-bb52c65e00c7","name":"Account Admin","description":"Manage your staff and administrative settings for your clinic.","categoryUrl":"https://vitagroup.atlassian.net/servicedesk/customer/portal/1/topic/4b8a1f73-9f3e-440d-85cf-bb52c65e00c7","lastUpdated":"1550020170209","createdAt":"1549502047021"},{"id":"becfe75d-bc48-4b40-93a5-147323ac782b","name":"Billing","description":"Learn about invoicing your clients for their treatments and services.","categoryUrl":"https://vitagroup.atlassian.net/servicedesk/customer/portal/1/topic/becfe75d-bc48-4b40-93a5-147323ac782b","lastUpdated":"1550020608871","createdAt":"1549501823840"},{"id":"cf40e9df-cac7-4988-9854-9360f48fd281","name":"General","description":"Guides and documentation on the basics of cosmedcloud.","categoryUrl":"https://vitagroup.atlassian.net/servicedesk/customer/portal/1/topic/cf40e9df-cac7-4988-9854-9360f48fd281","lastUpdated":"1550020194625","createdAt":"1549502033361"},{"id":"73fe0bf2-314b-4d99-8b43-216bb8089956","name":"Appointment Book","description":"Using the appointment book.","categoryUrl":"https://vitagroup.atlassian.net/servicedesk/customer/portal/1/topic/73fe0bf2-314b-4d99-8b43-216bb8089956","lastUpdated":"1550020474022","createdAt":"1549501905354"},{"id":"aafa8af1-e625-411b-a0d8-c3f5ac8d4621","name":"Xero Integration","description":"Learn how to set up and use Xero with your cosmedcloud account.","categoryUrl":"https://vitagroup.atlassian.net/servicedesk/customer/portal/1/topic/aafa8af1-e625-411b-a0d8-c3f5ac8d4621","createdAt":"1614142453066"},{"id":"f1b01739-c05a-42b2-8155-fef62c230941","name":"Stock","description":"Manage clinic stock, order new stock in, adjust stock levels or tun stocktake.","categoryUrl":"https://vitagroup.atlassian.net/servicedesk/customer/portal/1/topic/f1b01739-c05a-42b2-8155-fef62c230941","lastUpdated":"1550020416538","createdAt":"1549501958110"},{"id":"b88a61a8-2115-40f4-8e70-5159044b18a1","name":"Patient Profile & Documents","description":"Learn about each component of the patient's profile including writing notes and handling documents.","categoryUrl":"https://vitagroup.atlassian.net/servicedesk/customer/portal/1/topic/b88a61a8-2115-40f4-8e70-5159044b18a1","lastUpdated":"1550020320620","createdAt":"1549501980716"},{"id":"5dbb0a10-e43e-44e3-811c-fe2e316238da","name":"Marketing","description":"Create and send Email and SMS marketing campaigns to your customer base.","categoryUrl":"https://vitagroup.atlassian.net/servicedesk/customer/portal/1/topic/5dbb0a10-e43e-44e3-811c-fe2e316238da","lastUpdated":"1553845137467","createdAt":"1553845094072"},{"id":"366b490c-369d-4ecd-b86d-728e459dfe81","name":"Analytics & Reporting","description":"Use the inbuilt analytics tools to enhance your clinic management and extract vital statistics and information.","categoryUrl":"https://vitagroup.atlassian.net/servicedesk/customer/portal/1/topic/366b490c-369d-4ecd-b86d-728e459dfe81","lastUpdated":"1550020463509","createdAt":"1549501936617"},{"id":"b4bfe9b3-5f1c-4747-ae5b-6fcbdb341944","name":"Video Guides","description":"Tutorials and video guides covering a variety of cosmedcloud features.","categoryUrl":"https://vitagroup.atlassian.net/servicedesk/customer/portal/1/topic/b4bfe9b3-5f1c-4747-ae5b-6fcbdb341944","lastUpdated":"1550020074208","createdAt":"1549948021339"},{"id":"be122359-c830-4900-9b26-a32b4c5032a9","name":"iPad Application","description":"iPad specific guides for managing patients, treatment notes and clinical operations.","categoryUrl":"https://vitagroup.atlassian.net/servicedesk/customer/portal/1/topic/be122359-c830-4900-9b26-a32b4c5032a9","lastUpdated":"1550020175566","createdAt":"1549594230568"},{"id":"46a059ef-64da-4bed-98f7-8b146fcc4747","name":"Training & Reference Guides","description":"Downloadable documents you can use as reference and training material for clinic staff.","categoryUrl":"https://vitagroup.atlassian.net/servicedesk/customer/portal/1/topic/46a059ef-64da-4bed-98f7-8b146fcc4747","lastUpdated":"1549940783635","createdAt":"1549513253954"},{"id":"6172a3a8-6b0a-4e3d-adbe-a9b29812e34e","name":"Account, Setup and Access","description":"Setting up cosmedcloud for the first time or learning how to administer your staff?","categoryUrl":"https://vitagroup.atlassian.net/servicedesk/customer/portal/1/topic/6172a3a8-6b0a-4e3d-adbe-a9b29812e34e","lastUpdated":"1551339909282","createdAt":"1549351416474"}]}},"reqCreate":{"id":27,"projectId":15924,"form":{"name":"Analytics & Reporting","descriptionHtml":"","callToAction":"Analytics & Reporting","intro":"<p>I have found an issue with or need help creating, editing or updating a report</p>","instructions":"","icon":15844,"iconUrl":"https://vitagroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15844","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Brief Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Component/s","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["15351"],"values":[{"value":"15529","label":"API","selected":false,"children":[]},{"value":"15356","label":"Admin","selected":false,"children":[]},{"value":"15351","label":"Analytics & KPIS","selected":false,"children":[]},{"value":"15353","label":"Appointment Book","selected":false,"children":[]},{"value":"15413","label":"Appointment Confirmations","selected":false,"children":[]},{"value":"15541","label":"Authy","selected":false,"children":[]},{"value":"15357","label":"Banking","selected":false,"children":[]},{"value":"15361","label":"Before & After Images","selected":false,"children":[]},{"value":"15359","label":"Billing","selected":false,"children":[]},{"value":"15575","label":"Call Lists","selected":false,"children":[]},{"value":"15352","label":"Chat","selected":false,"children":[]},{"value":"15388","label":"Client App","selected":false,"children":[]},{"value":"15574","label":"Dashboard","selected":false,"children":[]},{"value":"15358","label":"Demographics","selected":false,"children":[]},{"value":"15360","label":"Documents","selected":false,"children":[]},{"value":"15573","label":"Entitlements","selected":false,"children":[]},{"value":"15386","label":"Forms","selected":false,"children":[]},{"value":"15367","label":"Gift Cards","selected":false,"children":[]},{"value":"15440","label":"Hubspot","selected":false,"children":[]},{"value":"15366","label":"Inbox","selected":false,"children":[]},{"value":"15544","label":"Learning","selected":false,"children":[]},{"value":"15365","label":"Marketing","selected":false,"children":[]},{"value":"15354","label":"Medicare","selected":false,"children":[]},{"value":"15389","label":"Merchant Accounts","selected":false,"children":[]},{"value":"15397","label":"Migration","selected":false,"children":[]},{"value":"15534","label":"Notifications","selected":false,"children":[]},{"value":"15387","label":"Online Bookings","selected":false,"children":[]},{"value":"15394","label":"Online Store","selected":false,"children":[]},{"value":"15439","label":"Other","selected":false,"children":[]},{"value":"15355","label":"Pathology","selected":false,"children":[]},{"value":"15390","label":"Patient Profile","selected":false,"children":[]},{"value":"15415","label":"Performance","selected":false,"children":[]},{"value":"15396","label":"Permissions","selected":false,"children":[]},{"value":"15526","label":"Prescriptions","selected":false,"children":[]},{"value":"15492","label":"Remittance & Commission","selected":false,"children":[]},{"value":"15514","label":"Reviews","selected":false,"children":[]},{"value":"15412","label":"Schedule","selected":false,"children":[]},{"value":"15504","label":"Search","selected":false,"children":[]},{"value":"15417","label":"Service Desk","selected":false,"children":[]},{"value":"15363","label":"Standing Orders","selected":false,"children":[]},{"value":"15364","label":"Stock","selected":false,"children":[]},{"value":"15458","label":"Subscription","selected":false,"children":[]},{"value":"15572","label":"Time Entries","selected":false,"children":[]},{"value":"15362","label":"To Dos","selected":false,"children":[]},{"value":"15416","label":"Training","selected":false,"children":[]},{"value":"15348","label":"Treatment Notes & Clinical","selected":false,"children":[]},{"value":"15393","label":"Treatments and Services","selected":false,"children":[]},{"value":"15437","label":"User Management","selected":false,"children":[]},{"value":"15414","label":"Xero","selected":false,"children":[]},{"value":"15391","label":"newsfeed","selected":false,"children":[]},{"value":"15536","label":"v2","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Detailed Description","description":"Provide a detailed description of the issue along with a link to your report.","descriptionHtml":"<p>Provide a detailed description of the issue along with a link to your report.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"Please assess the urgency of your issue. It is important you accurately define this through an impact assessment to your clinic. This allows us to ensure we are accurately prioritising support issues for all cosmedcloud users.","descriptionHtml":"<p>Please assess the urgency of your issue. It is important you accurately define this through an impact assessment to your clinic. This allows us to ensure we are accurately prioritising support issues for all cosmedcloud users.</p>","required":false,"displayed":false,"presetValues":["6"],"values":[{"value":"2","label":"Critical","selected":false,"children":[]},{"value":"10000","label":"High","selected":false,"children":[]},{"value":"7","label":"Medium","selected":true,"children":[]},{"value":"6","label":"Low","selected":false,"children":[]},{"value":"10100","label":"Blocked","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiuserpicker","fieldId":"customfield_12741","fieldConfigId":"16257","label":"Approvers","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultList":[],"presetValues":["mmcLeod"],"defaultListAsJson":"[]","autoCompleteUrl":"https://vitagroup.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_12741&showAvatar=true&query="},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_12781","fieldConfigId":"16306","label":"Account Admin Area","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["11595"],"values":[{"value":"11595","label":"None","selected":true,"children":[]},{"value":"11559","label":"Api & Webhooks","selected":false,"children":[]},{"value":"11560","label":"Appointment Book","selected":false,"children":[]},{"value":"11561","label":"Billing Accounts","selected":false,"children":[]},{"value":"11562","label":"Branding","selected":false,"children":[]},{"value":"11563","label":"Clinics","selected":false,"children":[]},{"value":"11564","label":"Confirmations","selected":false,"children":[]},{"value":"11565","label":"Discounts","selected":false,"children":[]},{"value":"11566","label":"Email & SMS Templates","selected":false,"children":[]},{"value":"11567","label":"Financial & Stock","selected":false,"children":[]},{"value":"11568","label":"Forms & Workflows","selected":false,"children":[]},{"value":"11569","label":"General","selected":false,"children":[]},{"value":"11570","label":"Gift Cards","selected":false,"children":[]},{"value":"11571","label":"Groups","selected":false,"children":[]},{"value":"11572","label":"Hubspot","selected":false,"children":[]},{"value":"11573","label":"Letter Templates","selected":false,"children":[]},{"value":"11574","label":"Machines & Rooms","selected":false,"children":[]},{"value":"11575","label":"Marketing & Inbox","selected":false,"children":[]},{"value":"11576","label":"Medicare","selected":false,"children":[]},{"value":"11577","label":"Merchant Accounts","selected":false,"children":[]},{"value":"11578","label":"Online Booking","selected":false,"children":[]},{"value":"11579","label":"Online Chat","selected":false,"children":[]},{"value":"11580","label":"Packages","selected":false,"children":[]},{"value":"11581","label":"Pathology & Medication","selected":false,"children":[]},{"value":"11582","label":"Printing","selected":false,"children":[]},{"value":"11583","label":"Products","selected":false,"children":[]},{"value":"11584","label":"Remittance & Commission","selected":false,"children":[]},{"value":"11585","label":"Reviews","selected":false,"children":[]},{"value":"11586","label":"Rewards","selected":false,"children":[]},{"value":"11587","label":"SMS Numbers","selected":false,"children":[]},{"value":"11588","label":"Script Requests","selected":false,"children":[]},{"value":"11589","label":"Suppliers","selected":false,"children":[]},{"value":"11590","label":"Text Shortcuts","selected":false,"children":[]},{"value":"11591","label":"Timesheets","selected":false,"children":[]},{"value":"11592","label":"Treatments","selected":false,"children":[]},{"value":"11593","label":"Users","selected":false,"children":[]},{"value":"11594","label":"Xero","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/27","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/27","calendarParams":{"firstDay":0,"date":"2025-05-09T11:38:17+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a6b45e80-ca49-3c34-9df9-ad2fa717c06d","appLinkName":"System Confluence","appLinkUrl":"https://vitagroup.atlassian.net/wiki","spaceKey":"CS","spaceName":"Cosmedcloud Support","spaceUrl":"https://vitagroup.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://vitagroup.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZWYzNWFhOC1lYmEwLTQ1ZmEtOTFmMC1kMjczOWFiNzliOTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE1OTI0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY3NTU4OTcsIm5iZiI6MTc0Njc1NDY5N30.v2MD2uN4T5qdw6-waRKsHhn3n46rr5BY4aK6aW5bA-Y","targetCollection":"upload-project-15924","endpointUrl":"https://api.media.atlassian.com","clientId":"3ef35aa8-eba0-45fa-91f0-d2739ab79b90","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fvitagroup.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIyODMzNDM4ODc5MjcwNDBhMWI2MDg3ZDAxNjFmNDA4ZTg3YWQ0MDIzMTE5MzNlYTRjNDk0ZDgxYjFlMThmMmJjIiwiaXNzIjoiamlyYTo1NmIxYjNiOC1lNjA4LTRlZDEtODA0NC1iZGM1NDRjMzg0N2IiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNzQ2NzU1NTk2LCJpYXQiOjE3NDY3NTQ2OTZ9.PNUPvksIf5gtAFiSzzxEymjmTGXm1EDDELYgqG85jDc\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6NTZiMWIzYjgtZTYwOC00ZWQxLTgwNDQtYmRjNTQ0YzM4NDdiIiwiY29udGV4dCI6eyJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjpmYWxzZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL3ZpdGFncm91cC5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC92aXRhZ3JvdXAuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiQ1MiLCJpZCI6IjE1OTI0In19fSwiZXhwIjoxNzQ2NzU1NTk2LCJpYXQiOjE3NDY3NTQ2OTZ9.yC03lgd6vv1FJoPgAMYCn4T1SVnYhGfUlaer-9v-K3w\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://vitagroup.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://vitagroup.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CS\\\",\\\"id\\\":\\\"15924\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CS\\\",\\\"project.id\\\":\\\"15924\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"27\\\"}\",\n \"timeZone\":\"Australia/Brisbane\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://vitagroup.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}